📋 1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and profile information when you create an account
- Payment Information: Payment method details (processed securely via Razorpay). We do not store complete card numbers
- Communication Data: Messages you send us via contact forms, support tickets, or email
- Usage Information: How you interact with our website, including pages visited, features used, and time spent
- Device Information: Browser type, operating system, device identifiers, and IP address
🎯 2. How We Use Your Information
We use the information we collect to:
- Process Orders: Complete transactions, send order confirmations, and deliver digital products
- Provide Support: Respond to your inquiries, resolve issues, and provide customer service
- Improve Our Services: Analyze usage patterns, fix bugs, and develop new features
- Send Communications: Send important updates, promotional content (with your consent), and notifications about your account
- Ensure Security: Detect and prevent fraud, unauthorized access, and other malicious activities
- Comply with Laws: Meet legal obligations and respond to lawful requests from authorities
🔒 3. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data transmitted using HTTPS/SSL encryption
- Secure Processing: Payment data handled by Razorpay (PCI-DSS compliant)
- Access Controls: Strict access controls limiting who can access personal data
- Regular Audits: Periodic security reviews and vulnerability assessments
⚠️ Important: While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.
🍪 4. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for basic site functionality (shopping cart, user authentication)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Track browsing behavior for personalized advertising (with consent)
You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality.
🤝 5. Third-Party Services
We share information with trusted third-party services:
- Razorpay: Payment processing (their privacy policy applies)
- Email Services: Transactional and promotional emails (SendGrid, Mailchimp)
- Analytics: Website traffic analysis (Google Analytics)
- Cloud Hosting: Data storage and infrastructure (AWS/Vercel)
We ensure third parties have adequate data protection measures and use your information only for specified purposes.
👤 6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain processing activities (marketing, profiling)
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, contact us at sanidhyaasthana@gmail.com
📧 7. Marketing Communications
With your explicit consent, we may send you:
- Product updates and new releases
- Promotional offers and discounts
- Educational content about AI and prompts
- Newsletter with industry insights
You can opt-out of marketing emails at any time by clicking the unsubscribe link or contacting us. We respect your choice and will stop sending promotional messages promptly.
🗄️ 8. Data Retention
We retain your information for the following periods:
- Account Data: Retained until account deletion + 30 days
- Transaction Records: 7 years (Indian tax compliance requirement)
- Support Communications: 3 years after resolution
- Marketing Preferences: Until you withdraw consent
After retention periods, data is securely deleted or anonymized.
🌍 9. International Data Transfers
Your information may be transferred to and processed in countries outside India. When we transfer data internationally, we ensure:
- Adequate data protection measures are in place
- Compliance with applicable data protection laws
- Standard contractual clauses or equivalent safeguards
👶 10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at sanidhyaasthana@gmail.com for immediate deletion.
📜 11. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.
💡 Note: For significant changes, we will provide prominent notice via email or website banner before implementing the changes.
📬 12. Contact Us
For any privacy-related questions or to exercise your rights:
Operator: Sanidhya Asthana
Email: sanidhyaasthana@gmail.com
Response Time: We respond to privacy requests within 72 hours